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Terms of Service & Conditions

 

Effective Date: 08/01/2025

 

Welcome to Norman’s Financial Services (“we,” “us,” or “our”). By engaging our bookkeeping, payroll, or tax services, you (“Client,” “you,” or “your”) agree to the following Terms of Service and Conditions. Please read them carefully.

 

1. Services Provided

We offer professional accounting services, including but not limited to:

  • Bookkeeping and financial record maintenance

  • Payroll processing and related compliance

  • Personal and business tax preparation and filing

  • Financial consulting and advisory services

  • Audit support and reconciliation services

 

Each service engagement may be governed by a separate written agreement or scope of work. In the event of a conflict, the terms of that agreement will take precedence.

 

2. Client Responsibilities

You agree to:

  • Provide accurate, complete, and timely information and documents necessary to perform our services

  • Respond promptly to requests for clarification or additional information

  • Review any documents or reports we prepare for accuracy before submission or filing

  • Comply with all applicable laws, tax regulations, and accounting standards

 

We are not responsible for errors, omissions, or delays resulting from inaccurate, incomplete, or late information provided by you.

 

3. Fees and Payment

  • Our fees will be outlined in an engagement letter, service agreement, or proposal.

  • Unless otherwise agreed, fees are due upon invoice and are non-refundable once services are rendered.

  • Late payments may incur interest or penalties.

  • We reserve the right to suspend or terminate services for non-payment.

  • All fees are subject to change with reasonable notice.

  • The Client is responsible for any third-party fees, filing fees, or government penalties associated with services.

 

4. Confidentiality

We treat your information with the highest level of confidentiality. We will not disclose your personal or financial information to third parties except:

  • As required to perform our services (e.g., payroll processors, tax/accounting software providers)

  • As required by law or regulation

  • With your written consent

 

We implement industry-standard security practices to protect your data.

 

5. Limitation of Liability

While we strive for accuracy and professionalism, we are not liable for:

  • Any losses, damages, or penalties resulting from false, incomplete, or late information provided by you

  • Government audits, penalties, or interest resulting from your failure to comply with tax laws or reporting requirements

  • Loss of data or unauthorized access due to circumstances beyond our control

 

To the fullest extent permitted by law, our total liability for any claim arising from our services is limited to the amount paid for the specific service in question.

 

6. Termination

Either party may terminate services at any time by providing 30’s day written notice. In the event of termination:

  • You are responsible for payment for services rendered up to the date of termination

  • We may retain copies of your records as required by law or for documentation purposes

 

7. Intellectual Property

All tools, templates, reports, and documentation provided as part of our services remain our intellectual property unless otherwise agreed in writing. You are granted a limited, non-transferable license to use such materials for your business or personal use.

 

8. Record Retention

  • Financial records maintained or prepared by us are retained for a minimum of 7 years, unless otherwise required by law.

  • Clients are responsible for retaining original source documents, tax forms, and legally required records.

 

9. Electronic Communications

By engaging our services, you consent to receiving communications electronically. Electronic communications, including email, are considered equivalent to written communication for all purposes.
We may use third-party software to deliver services; clients agree to comply with software terms and provide necessary access.

 

10. Dispute Resolution

Any disputes arising from or relating to this agreement shall first be submitted to good-faith mediation. If the dispute cannot be resolved through mediation, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA), JAMS (Judicial Arbitration and Mediation Services), or another mutually agreed-upon professional arbitration organization, in accordance with their respective rules. The arbitrator’s decision shall be final and binding on both parties.

 

11. Governing Law

These Terms are governed by the laws of the state of South Carolina, without regard to its conflict of laws provisions. Any disputes not resolved through arbitration will be submitted to the appropriate courts in that state.

 

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on our website and become effective upon posting. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

 

13. Contact Information

If you have any questions about these Terms, please contact us:

 

Norman’s Financial Services
Phone: 888-383-9162
Email: contactus@normansfs.com
Website: Normansfs.com

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